Our Shipping partners....
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@iridescenthome.com.
No Shipping outside the USA.
Freight & Curbside Delivery:
Most of our products (saunas, cold plunges) are large items shipped via freight carriers (e.g., XPO Logistics, R+L Carriers, or equivalent). Curbside delivery means the carrier will deliver to the curb or driveway — inside delivery is not included. You will be contacted to schedule a delivery appointment.
Inspecting Your Delivery — Important:
Before signing the delivery receipt, walk around the crate and inspect it.
Scuffs, scrapes, dust and torn shrink wrap on the outer packaging are normal in freight transit and are not damage. Your item is packed for exactly that.
If you can see obvious damage to the product itself — a crushed corner, a puncture through to the panels, or a cracked or split panel — refuse the delivery and contact us. You are not required to accept a damaged unit. We will arrange a replacement and file the claim with the carrier.
If the crate appears normal, you may sign — but write “Subject to full inspection” on the delivery receipt before you do. Signing a clean receipt with no notation means the shipment is recorded as received in good condition, and the freight claim can no longer be filed by you or by us.
If you discover damage after unpacking, photograph it and contact us at sales@iridescenthome.com or (307) 201-4597 within 48 hours of delivery.
Damaged or Lost Shipments:
If your item arrives damaged or is lost in transit, contact us at sales@iridescenthome.com or (307) 201-4597 within 48 hours. We will file the freight claim with the carrier and manufacturer on your behalf. Damage covered by a valid claim is resolved with replacement parts at no cost, or a replacement unit where the damage exceeds what can be repaired.
Shipping Delays:
While we aim to ship within 1-3 business days, delays may occur due to high demand, carrier issues, or weather. We will notify you via email if your order is delayed beyond the stated timeframe.
Incorrect Shipping Address:
Please ensure your shipping address is correct at checkout. If an error is made, contact us immediately at sales@iridescenthome.com. Address changes may not be possible once an order has shipped and may incur additional fees.
Shipping Options
Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 7-10 days to arrive at your address, after you have submitted your order.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.