Freight, kerbside, on a lift-gate truck. The carrier calls ahead to arrange a window, and someone needs to be there to receive and sign for it. This one crates at 80 lbs.

Check the crate before you sign. Look for dents, cracks or creases on any side. If you see damage, or suspect it, open the carton and inspect it while the driver is still there.

If it is damaged, refuse the delivery. That is what the distributor asks you to do and it is the cleanest outcome for you: a refused shipment goes straight back and we send a replacement, rather than you owning a damaged pit while a claim is argued. If the driver will not wait, will not let you inspect, or will not let you write the damage on the delivery receipt, do not sign anything and call us while they are still there.

If you do accept it with damage noted, the note has to go on the delivery receipt next to your signature — a signature on its own, or a note made afterwards, is not what the manufacturer's policy accepts. If the driver is using a handheld rather than paper, ask them to key the damage in and give you an exception number before they leave. Photograph the crate either way.

Scuffs, torn wrap and dust are normal on a freight crate and are not damage on their own. If the crate is sound, sign for it and unpack it as soon as you can.

Unpack it and find a problem? Tell us within five business days of delivery. That is the deadline for the claim against the carrier, and it is the one that closes first — the manufacturer allows seven calendar days for its own notification, but working to the earlier date is what keeps both open. Photograph everything before you move it, and leave it in its packaging: photos are required with the claim and a note on its own will not do. Call us and we file it and deal with the carrier.

• Match lit models need no electrical supply at all — they are lit by hand with the supplied key.
• Electronic ignition needs a 120V outdoor receptacle at the pit, installed and grounded in accordance with local codes. That is an electrician's job, not an extension lead.
• Worth quoting together: the gas connection is a licensed installer's job too, so get both priced in one visit.

Your installer will want this model's rated output to size the gas line — it is in the specification table further down this page.

Yes. The burner, pan and valve are fitted before it ships, and the enclosure arrives as one piece in its crate. There are no panels to assemble.

The burner and its fire media are included — 12” x 24” Crystal Fire® Plus Burner with clear tempered fire glass gems – 55,000 BTUs (LP/NG).

What it still needs is a gas connection by a licensed installer, and on a wood or composite deck, the manufacturer's deck insulation kit.

This is The Outdoor GreatRoom Company's warranty, not ours, and it is tiered by component rather than a single figure.

On this model: 10 years on the stainless Crystal Fire Plus burner in a residential installation (5 years commercial), and 3 years structural on the table base and top.

The manufacturer’s published term for the ignition and electronics has changed between revisions of its own warranty — the dated manuals say one year, a later undated revision says three — so we confirm that one in writing for your build before you order rather than quote you the flattering figure.

Cover starts the day you buy it. It applies to the original owner at the original installation and is not extended to a second owner, so it does not transfer if you sell the house.

One thing the manufacturer is strict about, and it is easy to trip over: do not let anyone remove, repair or replace a part before the manufacturer has had a reasonable opportunity to inspect it. Doing so voids the cover.

To claim, the warranty tells you to contact your original selling dealer. That is us. We answer the phone, assemble what the manufacturer asks for, and open the claim for you.

Yes — the base has an access door that hides a standard 20 lb propane tank, so you can run it from a tank with no gas line at all. It runs from natural gas too if you have a fixed supply.

Tell us what supply you have and we will confirm it fits before you order.